If your location-based Geofencing feature isn’t working as expected, there may be several reasons. Below you'll find recommended steps to help you restore full functionality:
- Smartphone settings check: For Geofencing to work reliably, the relevant settings on your smartphone must be correctly enabled. You can find a guide to optimal configuration here: How do I configure my smartphone for Geofencing?
- ViCare shows the wrong status (e.g."Home" instead of "Away"): Another device may have changed your status. Open the ViCare app on the affected smartphone to sync the data.
- Enable Geofencing: Open the ViCare app and go to the settings tab. Click on Geofencing. Make sure Geofencing is enabled.
- Check address: Make sure your home address is correctly saved in the ViCare app. You’ll find it under Settings -> Geofencing -> Geofencing area. Adjust the address if necessary.
- Restart the ViCare app: Fully close the app by swiping it out of your recently used apps list. Then restart ViCare. Check if the location is now detected correctly.
- Restart your smartphone: Restarting your phone can help if background processes responsible for location services are disrupted. Open the ViCare app again afterward and check the location function.
- Only use with mobile devices: If Geofencing is active on a device that stays in one place (e.g. a tablet), this can interfere with the Geofencing feature. Use the function only on devices that are regularly on the move and reflect your actual location.
- Check installation address: If your address isn't recognized or if there are installation issues, make sure that the installation and home address are the same. Adjust the address if necessary.
- New house or unrecognized address: In newly built or rarely known areas, it can help to set the location pin manually instead of typing in the address. Do so by moving the pin on the map.
- Multiple devices with the same name (e.g. “Galaxy S24”): Check if the same device name appears more than once in the Geofencing settings. Remove any duplicates if needed. Geofencing settings can be found in the tab Settings. Here, click on Geofencing, than on Manage devices.