Need help?
FAQ
Savings Assistant
- How do I fix a geofencing issue on Android 11 and higher?
- Why did the Comfort & Savings tile disappear from my dashboard in ViCare?
- Can my heating installer also see if I have bought the Savings Assistant package?
- Open window detection: what is it?
- Smart Climate Savings: what is it?
- 7-Day Comparison: what is it?
ViCare
- How to connect my Viessmann Heating System with the ViCare app?
- Should I manually set the new time if the time changed from summer to winter time and vice versa?
- Can I set the time and date on the boiler using the ViCare app?
- I have lost the instructions for my heating device. Where can I get a new one?
- How can I customize my heating curve in ViCare application?
- How does the child lock work?
ViCare Smart Climate
- Open window detection: can I use this feature without a Savings Assistant subscription?
- What is frost protection mode?
- Can I change operating mode while ViCare single room control functionality is active?
- Why does the temperature screen on the ViCare Radiator Thermostat Valve blinking sometimes?
- Can I use any custom commands for Alexa to control the temperature in my home?
- I have no connection to ViCare Climate Sensor after losing power - what should I do?