The serial numbers are located in different places depending on the type of your heating system: either behind the cover or on the outside or on the control panel (display). The barcode contains 12 to 20 digits.
Although the ViCare app also works without the serial number of the heating system, we recommend that you add it to enable a more precise calculation of the energy consumption and to prepare a detailed consumption analysis. Here you can read how to add the serial number to the ViCare app.
The barcode with the serial number differs for the individual energy devices. Here is an overview of where you can find the stickers with the serial number on the individual heating systems:
Gas condensing boilers
Gas condensing wall-mounted boilers:
- 100
- 200
- 300
The barcode is located on the top of the heating device.
Gas condensing wall-mounted boilers:
- 222
- other (not mentioned above) type number
The barcode is behind the cover. In order not to jeopardize your warranty claim, only a specialist may open your heating device. Contact your partner for this.
Gas condensing boilers that stand on the floor:
Varies by color:
- the boilers in white:
- 222 - the barcode is behind the cover. In order not to jeopardize your warranty claim, only a specialist may open your system. Contact your partner for this.
- 333 - the barcode is on the top of the heating device.
- devices in silver differ by the type of control panel (display):
Type 1: The barcode is behind the flap labeled “Viessmann” on the left.
Type 2: The barcode is behind the flap labeled “Viessmann”, inside of the flap.
Type 3: The barcode is on the right side of the control panel (display).
Oil condensing boiler
Oil condensing boiler hanging on the wall:
- 200
The barcode is located on the top of the heating device.
Oil condensing boilers hanging on the wall:
- 222
- 300
- other (not mentioned above) type number
The barcode is behind the cover. In order not to jeopardize your warranty claim, only a specialist may open your heating device. Contact your partner for this.
Floor-standing oil condensing boilers:
Varies by color:
- the boilers in white:
- 222 - the barcode is behind the cover. In order not to jeopardize your warranty claim, only a specialist may open your heating device. Contact your partner for this.
- 333 - the barcode is located on the right or left side of the device.
- devices in silver differ by the type of control panel (display):
Type 1: The barcode is behind the flap labeled “Viessmann” on the left.
Type 2: The barcode is behind the flap labeled “Viessmann”, inside of the flap.
Type 3: The barcode is on the right side of the control panel (display).
Biomass and wood-fired boiler
The barcode is on the back, on the right or left of the system.
Heat pump
Depending on appearance:
Type 1: The barcode is on the back of the device.
Type 2: The barcode is located on the top of the device.
Type 3: The barcode is behind the cover. In order not to jeopardize your warranty claim, only a specialist may open your heating device. Contact your partner for this.
Typ 4: The barcode is behind the cover. In order not to jeopardize your warranty claim, only a specialist may open your heating device. Contact your partner for this.
Type 5: The barcode is on the top of the device.
Typ 6: The barcode is behind the cover. In order not to jeopardize your warranty claim, only a specialist may open your heating device. Contact your partner for this.