The ViCare app has stopped connecting to the heating system. What do I do to restore it?

If ViCare does not connect to your heating system, please check the following:

• In the app  go to "Settings", then "System". There you can check the signal strength of the communication module
• In the "Notification" tab, you can check whether maintenance work is currently being carried out by Viessmann or if there has been a system outage that will be restored.

If there is no failure and no maintenance is being carried out, you can perform the following steps yourself.

If you have a new generation heating system with integrated WiFi (i.e. you have no external Vitoconnect communication module).

• There is a possibility for independent reasons that your router has crashed, it is worth checking whether other devices using WiFi are connected to the network
• If the signal strength is low you can try to improve it with the use of a WiFi repeater
• If the above steps did not help, try to restart the communication module. You can do this by going to Settings > System > Reboot communication module

If you have an older generation heating system connected with a Vitoconnect:

• There is a possibility for independent reasons that your router has crashed, it is worth checking whether other devices using WiFi are connected to the network
• If the signal strength is low you can try to improve it with the use of a WiFi repeater
• If the above steps did not help, try to restart the Vitoconnect communication module. You can do this by going to Settings > System > Reboot communication module"
• If none of these steps have worked then please disconnect the Vitoconnect from the power supply for 60 seconds and then reconnect it.

If all steps did not help, please contact us at the email address: [e-mail]. Please remember to include screenshots or photos in the message to describe the problem. Please also include your Vitoconnect ID in the message.