To redeem a voucher, follow these steps:
If you have ViCare installed on an iOS device
- Open the ViCare app and log in with your account.
- Click on “ViCare+” at the bottom of the app.
- Click on “Start your free trial” at the bottom of the app. You are not buying anything and are not starting a regular subscription.
- A new window will open. Choose between annual and monthly subscription. Accept the conditions for executing the contract.You are not buying anything and are not starting a regular subscription.
- Click on “Redeem code”.
- A new window will open. Enter your voucher code in the input mask and click on “Redeem offer”.
- A new window will open summarizing the information. Now click on “Redeem offer”.
- You will receive a notification that the voucher has been successfully redeemed and you can open the ViCare app again.
- If you now click on the “ViCare+” section in ViCare, you will see the remaining term of your voucher.
- Did redeeming the voucher not work? Then please try again via the iOS App Store. You can find the instructions here.
If you have ViCare installed on an Android device
- Open the ViCare app and log in with your account.
- Click on “ViCare+” at the bottom of the app.
- Click on “Select your plan” at the bottom of the app. You are not buying anything and are not starting a regular subscription.
- A new window will open. Click on “Redeem code”.
- A new window will open. Enter your voucher code in the input mask. If you have a gift card, you can also scan the code.
- Click on “Redeem” and then on “Continue”.
- A new window will open summarizing the information. Now click on “Subscribe”.
- The “ViCare+” area is displayed again. Click on “Activate your subscription” and then confirm the voucher activation. The following overview confirms the successful activation and summarizes the relevant information once again.
- Did redeeming the voucher not work? Then please try again via the Google Play Store. You can find the instructions here.