- Use an internet connection with high availability, preferably a flat rate (flat rate independent of time and data volume)*.
- Your Wi-Fi router must be protected by a sufficiently secure WPA2 password with a minimum of 8 and a maximum of 63 characters.
- DHCP (Dynamic Host Configuration Protocol) must be activated on the router.
- The following ports must be enabled for outgoing connections:
Port 80, Port 123, Port 443, Port 8883
Please note that the frequency of your Wi-Fi signal must be 2.4 GHz to ensure a perfect connection. Some new routers use 5 GHz as standard. In this case, you must either change the default setting of the router to 2.4 GHz or set up a second separate Wi-Fi network with 2.4 GHz.
Further information on setting up your router can be found in the installation instructions or on the internet. If you have any problems, we recommend that you seek advice from an IT specialist.
*If you have a small monthly data volume, you may not have any bandwidth available at the end of the month. Although the ViCare app and our energy management system are designed to save data, this would affect the usability of your app.